Frequently Asked Questions
Everything you need to know about your TOMS order and our impact.
How do I track my order?
Once your order ships, you will receive an email with a tracking link. You can also track your status by logging into your TOMS.com account and visiting the 'Order History' section.
What is your return policy?
We accept returns of unworn, unwashed, or defective merchandise within 30 days of purchase. Please ensure all original tags are attached and the items are in their original packaging.
How do TOMS shoes fit?
Most TOMS shoes run true to size. If you are typically between sizes, we recommend going with the smaller size as TOMS will stretch slightly as you break them in.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated at checkout based on your destination.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Klarna for interest-free installments.
How does my purchase support your impact mission?
TOMS invests 1/3 of profits in grassroots efforts, including organizations that support mental health, increase access to opportunity, and end gun violence.